Returns & Exchanges

At Matchbox Gifts, we want you to be completely satisfied with your purchase. If your item isn't quite right, you can return or exchange it within 30 days of delivery provided it remains in its original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.

• 3.
  Ship the Package

  Affix the prepaid shipping label provided by our portal to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.